Onboarding and Employee Satisfaction: Crucial for Small Business Recruitment

When you work with a recruitment company in Australia, like Recruit Shop, you receive a large group of qualified applicants that you can then interview, vet, hire, and bring on to your company. It’s an incredibly efficient process that makes it possible to spot people that are true talents, and add them to your company before your competitors do.

If that were all that was involved in recruitment, you’d have an incredibly efficient, hard working, effective workplace. But we all know that there is more to it than that, especially with small businesses that invest a higher percentage of their company’s finances into each employee.

The Forgotten Part of Recruitment

Recruitment doesn’t stop after you’ve made the hire. Recruitment continues until the day the employee quits. That is because recruitment is about getting the maximum amount from all of your talent, and to do that you have to make sure you’re continuing the recruitment process with two, very important strategies:

  • Onboarding
  • Employee Satisfaction

These two strategies are what helps you get the absolute most from all of your employees, and will maximize your recruitment efforts to give you the best return on each hire.

Onboarding for Recruitment

It starts with onboarding. Onboarding is the formal process you currently have in place to make sure that the new employee is well trained to handle the work ahead of them, and ready to handle everything your company requires.

Onboarding is going to differ from company to company, but within most companies, onboarding should involve some degree of the following:

  • Training – First and foremost, onboarding involves thorough and complete training. Yes, training is an investment, but there is ample evidence that training pays off in many different ways – from increasing early productivity to improving loyalty and satisfaction. Taking the time to make sure someone is thoroughly trained, no matter how skilled they are, is important.
  • Introductions – What does the typical business do? They introduce someone briefly to everyone in the office and move on. That can be dangerous for helping people feel comfortable. A better way is to make sure that they are able to connect with everyone once they’re brought on board, so that they feel connected to each and every person in your company, they know the names, and they know where to go if they need help.
  • Ins and Outs – Where is the copier? Who does someone contact if they need supplies? Who handles phone calls? What time is lunch and do people go together? These small little bits of information that can help someone feel like they are a part of the company and prepared for the day to day.

You’ll have to consider everything that makes your workplace unique and place it in your onboarding process. The more the employee is prepared to do the work and fit into the company culture effectively, the more production and loyalty you’ll receive.

Employee Satisfaction for Recruitment

Onboarding plays a role in employee satisfaction. But it is not the only component of satisfaction. You’ll still need to make sure that your employees are satisfied. The more satisfied you’re employees are, the longer they’ll stay and the more they’ll want to be productive. Satisfaction is a complex process, and deserves its own article and attention. But you can improve satisfaction through:

  • Pay and Benefits
  • Enjoyable Company Culture
  • Unique Offerings (Perks, Vacation, Wellness Centres, etc.)
  • Excellent Recruitment (Yes, Who You Hire Matters Here Too)
  • Skilled Management

These are some of the many factors that go into employee satisfaction. Satisfaction also affects how often you have to hire, which again relates back to recruitment. If you can improve employee longevity, you can decrease how often you hire and how powerful your recruitment efforts need to be.

No matter how you decide to address it, satisfaction is still a vital component in maximizing employee productivity, and thus recruitment.

Your Role in Recruitment

Once an employee is in your company, a lot of what they do will take place without your oversight. That’s why it’s so important to make sure you’re finding great applicants and holding excellent interviews. But recruitment doesn’t end after the hire. You’ll want to make sure that you’re continuing the process through onboarding and employee satisfaction, in order to get the most from each employee.

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